BluMine Health – COVID-19: Telemedicine Benefits Now Available


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With the large amount of rapidly changing information regarding the COVID-19 (coronavirus) which has now reached our geographic treatment areas, we would like to provide an update to our clients. First and foremost, please encourage all your team members to engage in community infection control practices–frequent hand washing, covering your mouth when coughing/sneezing, avoid touching your face, and staying at home when ill. We do recommend avoidance of requiring work excuses for absences during this time period. We also recommend you begin planning stages for maintaining operations in the face of significant work absences. If a team member does need to be seen for fever, respiratory complaints, or any other screening for COVID-19, please contact us as soon as possible so that we may either make arrangements or prepare our care center. Remember the current guidelines for testing are fever/respiratory symptoms and travel to a high risk area (China, Japan, Italy, Iran, and S. Korea) in the last 14 days. Please avoid contact with those of a known positive case of COVID-19 and those with respiratory symptoms requiring physician or hospital care. Those guidelines are likely to change over the course of time as cases increase, and we will be sure to update you as the situation evolves. We do encourage that referrals for testing adhere to these guidelines as unnecessary exposures will interfere with our ability to maintain routine day-to-day operations to best serve your team members!

Please remember, if you meet any of the following criteria please call your provider’s office prior to visiting BluMine’s Care Center so that we may either make arrangements or prepare our clinic:

  • traveled outside the United States of America
  • have been in close contact with someone who traveled outside the country in the past 14 days
  • have been exposed to someone with COVID-19
  • are displaying any of the following symptoms: fever; cough; shortness of breath, please call your healthcare provider’s office prior to coming to the facility or entering a walk-in clinic, for further guidance

Televisits Are Now Available! 

Patient Instructions to become Web Enabled to participate in Televisits

This service is provided for census employees and their dependents only

For the patient to participate in a Televisit they must be web enabled in eClinical Works. If the patient is not sure they are web enabled, they can call the Clinic and ask. If they are not web enabled the clinic receptionist can walk the patient through the process over the phone to become web enabled.

Once the patient is web enabled, they will follow the steps below:

Patient Instructions: 

Logging into the Patient Portal:

Website address:

Type in Username in the Username field

Type in Password in the Password field

If trouble logging into Patient Portal click on Trouble logging in:

  • This will take you to an Account Recovery Help Page – select one Username or Password to recover your portal account
  • Once logged into Patient Portal will bring you to the Dashboard Page (Home Page). This will show if you have any upcoming appointments, current medication, and medical records.

Logging into the Healow App:

Patient must go to the App Store and download the Healow App to their phone.

To start a Televisit on phone:
1. Log into the Healow app
2. Click on the name of the person logging in as
3. Enter your pin number
4. Click on Appointments 
5. Click on Televisit
6. Start Televisit
7. Fill out Vitals Questionnaire. If you are unsure you can leave it blank
8. Click Submit Vitals (once completed)
9. Click Start Televisit
10. A message will appear waiting for “Provider Name” to join
11. Once the provider joins the video call will begin
12. Once the Televisit is over click on the phone icon to disconnect from the call
13. Exit Televisit
14. Call completed
15. Log out




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2843 Brownsboro Rd Suite 201, Louisville, KY 40206

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